As Impact Assessment Manager, Nicole supports NALCAB’s resource development efforts as the administrator and primary point of contact for the organization’s CRM system. She collaborates with staff across departments to evaluate, manage and streamline available data and processes.

With 17 years of experience in San Antonio’s nonprofit sector, Nicole’s background includes working with learning management systems and familiarizing users with the system processes. Nicole coordinated awareness and education efforts at ChildSafe and managed professional rapport within various school districts and youth-serving organizations. She also served in child welfare at Boys Town Texas and the Children’s Shelter, where she recruited and accessed families for foster care and adoption services.

Nicole has served on strategic planning committees such as building design and enhancing workplace satisfaction through an employee wellness program. She is a graduate of the inaugural class of Texas A&M University-San Antonio and holds a Bachelor of Arts degree in English with a minor in Sociology.