Membership Coordinator

The National Association for Latino Community Asset Builders (NALCAB) is a one-of-a-kind national
intermediary with a network of 200+ member CDFls and nonprofit organizations that serve Latino
communities across the US, DC, and Puerto Rico. As a grant maker and US Treasury-certified CDFI
lender, NALCAB supports its members through funding, training, policy advocacy, and resources
that amplify their impact.
Our mission: Build transformational wealth in Latino communities to create a more prosperous future
for the entire nation.

Summary

Under the direct supervision of NALCAB’s Senior Membership Manager, the Membership
Coordinator will be responsible for supporting all activities related to NALCAB’s membership
program. This position will work closely with the Senior Membership Manager to assist in database
management, invoicing, membership recruitment and retention, ongoing member engagement
campaigns and outreach.

Key Responsibilities and Duties

• Assist members with day-to-day needs, answering inquiries and requests in a timely manner. Provide follow-up as necessary and tracking from response to resolution.
• Maintain accurate records of membership renewal schedules, prepare, and distribute invoices, and conduct regular outreach to ensure timely renewals.
• Monitor and maintain membership database, updated membership maps, website listings and other areas of NALCAB’s membership network.
• Assist with preparing regular membership reports to share information about new and renewing member organizations, member outreach efforts, campaigns, etc.
• Support administrative tasks including scheduling of meetings, preparation of sending out meeting agendas.
• Support the development and maintenance of communications for NALCAB’s membership network, including emails, member recruitment, retention and annual surveys.
• Support the Senior Membership Manager in the planning and execution of regional meetings, Cafecitos, and webinars etc.
• Help to connect member organizations and appropriate NALCAB program staff to ensure that requests for assistance are fulfilled in a timely manner.
• Identify opportunities to enhance membership services, benefits, and overall value.
• Contribute to implementing strategies for retention of existing members and cultivation of new members, and regular solicitation of member feedback.
• Support the ongoing management of NALCAB’s member portal, including content updates, event postings, and community engagement activities.
• Monitor general discussion boards and member spaces to encourage engagement, flag questions for staff follow-up, and uphold community guidelines.
• Other duties as assigned.

Qualifications

• At least 1 year experience in a similar position at a professional society or nonprofit.
• Demonstrated ability to provide quality customer service and balance work with a variety of internal and external stakeholders.
• Working knowledge of software programs like MailChimp, Canva, Survey Monkey, etc.
• Familiarity with Blackbaud Grant Making and/or membership management software.
• Knowledge of website content management system (Word Press) preferred.
• Excellent written and oral communication skills, and positive, can-do attitude.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Takes initiative and follows through on tasks and projects with minimal supervision.
• Thrives in fast paced environments, meeting tight deadlines and managing pressure effectively.
• Maintains a high level of discretion and handles sensitive information with confidentiality.
• Travel 10% is expected.
• Bilingual (English/Spanish) is a plus.
  

Work Environment

The work environment is representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodation may be made to enable individuals
with disabilities to perform the essential functions. Core business hours are 8:30AM to 5:00PM CT
or 9:00AM to 5:30PM ET whether working remotely or in the office.

Position Type

Full-Time

Compensation

$45,000 – $57,000

Location of Employment

Hybrid: San Antonio, Texas

EEO Category

Professional

Exempt Status

Exempt

Benefits

Our commitment to your success is enhanced by our competitive compensation and extensive
benefits package including paid time off, medical, dental, vision, 401K with company match, and
future growth opportunities within the organization. We work to maintain the best possible
environment for our employees where people can learn and grow with the organization.

To Apply

To respond to this opportunity, please email resume and letter of interest to: Membership
Coordinator – SAN ANTONIO, Texas, United States – 20818 – lnsperity Also please add
Membership Coordinator to the subject line.

NALCAB is an equal opportunity employer.